Frequently Asked Questions
Everything you need to know about your Pomélo+Co. experience.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products cruelty-free and vegan?
Yes, at Pomélo+Co., we are committed to ethical beauty. All of our products are 100% vegan and never tested on animals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I track my order in real-time?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey directly to your door.
Do you offer subscriptions for recurring orders?
Yes! You can subscribe to your favorite products and save 15% on every order. You have full control to pause, skip, or cancel your subscription at any time.